Terms & Conditions
- Definitions
- "Supplier" refers to Footstools & More, the provider of furniture products and services.
- "Customer" refers to the individual or entity purchasing furniture products and services from the Supplier.
- "Products" refers to furniture items, including but not limited to chairs, tables, sofas, footstools, and accessories, supplied by the Supplier.
- Ordering
- All orders placed by the Customer are subject to acceptance by the Supplier.
- The Supplier reserves the right to refuse or cancel any order, at its discretion.
- Prices, specifications, and availability of Products are subject to change without notice.
- Product details
- We will use every effort to ensure that all descriptions, prices, colours and sizes are correct. Due to differences in settings on your computers, printers and software, the colour reproduction of products may vary. All sizes given are approximate and may vary. Since many products are made from natural materials there may be slight differences between actual products.
- We will aim to match the colour and texture of the fabric of your furniture to the samples chosen as accurately as possible, but variations in both the colour and texture may occur. We strongly recommend that customers take advantage of our free sample service before committing to purchase.
- Leather products are made from natural leather and consequently they may not be completely uniform in appearance. Only the finest leather is used but it may show natural marks on the hide. Some leathers will mellow with age and exposure to sunlight and heat.
- Our products are delivered to meet BS 5852 for flame retardancy in accordance with the 1988 legislation. All composite foam meets Crib 5 and outer materials conform to the cigarette and match tests (sources 0 and 1) meeting the FR requirement for general domestic upholstery.
- Measurements
- It is your responsibility to ensure that the furniture ordered will pass freely through any planned access into your room. We will not accept any liability for any extra costs incurred by you as a result of incorrect or incomplete measurements or information supplied by you.
- The measurements of all products listed on our website will be as accurate as possible, but are nevertheless approximate.
- Payment
- Payment for Products must be made in full at the time of ordering.
- Payment can be made by credit/debit card, bank transfer, or other methods as specified by the Supplier.
- Prices are inclusive of VAT unless otherwise stated.
- We will check your order and confirm by email or letter the details of the order. If we find an error in prices we will contact you to reconfirm the order at the correct price, or you can cancel the order. If we cannot contact you after 7 days we will treat the order as cancelled, not charge you, and notify you of this.
- Delivery
- Delivery will be made by our carriers to the address supplied by you. Please allow 2 - 7 weeks for delivery of standard orders to UK addresses. We will use reasonable efforts to deliver within the stated time, but delivery dates are not guaranteed. Orders containing multiple products may be delivered separately.
- Any changes made to the content of your order may be made at any time prior to your estimated delivery date. Any such changes may have an impact on your delivery date. We may therefore be unable to deliver your goods on your confirmed delivery date should changes occur and if so, a new delivery date will be given.
- If you are unable, for whatever reason, to take delivery of your order on the confirmed delivery date, we reserve the right to charge you for any subsequent deliveries.
- If we are unable to deliver the goods due to there being no safe means of access to the place of delivery we reserve the right to charge you for any subsequent deliveries.
- If we accidentally damage goods in the course of delivery our liability for that damage is limited to the repair or replacement of the goods or the value thereof.
- Time of delivery is not of the essence in these terms and conditions. We will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery or re-scheduling of delivery.
- Our carriers have a duty to deliver goods to the door of the address given to us at the time of order. Any handling thereafter is the responsibility of the customer.
- Returns and Refunds
- The Customer has the right to cancel their order within 14 days of receiving the Products, in accordance with consumer protection regulations.
- Returned Products must be in their original condition and packaging.
- The Supplier reserves the right to charge a restocking fee for returned items, at its discretion.
- Refunds will be processed within 14 days of the Supplier receiving returned Products.
- Returned Products must be in their original condition and packaging.
- Subject to your statutory rights, products that are made or altered specifically for you, or where an item has been produced to a bespoke design or a precise customer specification, may not be returned under any circumstances unless defective or has been accidentally damaged in the course of delivery. All claims for damage must be notified within 7 days.
- If we deliver incorrect or damaged goods, or in the event that you discover any defect in the goods for which you require compensation or other remedy, you must report the defect within 7 days of the date you receive them by contacting us in writing. Please keep the products purchased in a saleable condition and retain the original packaging in the condition it was provided.
- We will not be liable for any damage or loss resulting from repairs attempted by you or third parties.
- Warranty
- The provisions of this clause apply in addition to your statutory consumer rights in relation to faulty products. These rights are not affected by the guarantee.
- All wood frame products carry a 2-year construction guarantee. If the frame breaks or fails, we will repair or replace, if necessary, with the same model if available or another model to the same value. Please note, this guarantee applies to frames only; the guarantee does not cover legs, leather, fabric or cushion interiors.
- This guarantee does not cover wear and tear; neglect; abuse or misuse of your goods; loss or damage due to fire, smoke, water, lightning, sunlight, weather, rusting, corrosion, theft or explosion; accidental damage or loss or damage caused by a third party.
- In the event of a claim under guarantee occurring, please Contact Us with the following information:
Your Order Number
Your contact details
A comprehensive summary of the problem
- We will arrange to repair or replace the defective or incorrect item free of charge. Should a part no longer be available, it will be replaced with a part that most closely matches it.
- We will not be liable for any direct or indirect loss of profits or other financial loss or damage arising out of defective, damaged or wrongly delivered products over and above the value of the goods themselves. This does not affect your statutory rights.
- Liability
- The Supplier shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of the Products.
- The total liability of the Supplier shall not exceed the purchase price of the Products.
- Governing Law
- These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
- Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
- Amendment
- The Supplier reserves the right to amend these Terms and Conditions at any time without prior notice.
- Amendments will be effective immediately upon posting on the Supplier's website.
By placing an order with Footstools & More, the Customer agrees to be bound by these Terms and Conditions.